ILLUSTRATIVE SCENARIOWithin policy
ALLOW- Order
- New customer order
- Settlement status
- No confirmed overdue receivables
- Available credit
- Available credit remains after the order
- Payment terms
- The agreed payment period is active
- Decision evidence
- Credit, due date and confirmed balance passed the check
- Owner of the next step
- The warehouse receives approval for the next step
Shipment decisionRelease the shipment under the agreed policy
ILLUSTRATIVE SCENARIOOverdue balance
HOLD- Order
- New order with an unpaid balance
- Settlement status
- Receivables remain open after the due date
- Available credit
- Available credit does not override the overdue rule
- Payment terms
- The payment due date has passed
- Decision evidence
- Debt documents and due dates are available for review
- Owner of the next step
- Credit controller or Finance manager
Shipment decisionHold the shipment and assign a cause review
ILLUSTRATIVE SCENARIOException requested
REVIEW- Order
- Commercially important order outside normal policy
- Settlement status
- Current settlement status is attached to the request
- Available credit
- A decision beyond the automated rule is required
- Payment terms
- The reason and validity period must be recorded
- Decision evidence
- Requester, approver, evidence and validity period
- Owner of the next step
- Authorized owner of the credit exception
Shipment decisionRoute for approval without bypassing control
ILLUSTRATIVE SCENARIOPayment confirmed
REFRESH- Order
- Next order after a payment is received
- Settlement status
- The confirmed payment reduces the open balance
- Available credit
- Available credit is recalculated before the decision
- Payment terms
- New terms are not created automatically
- Decision evidence
- Payment is matched to the customer and settlement document
- Owner of the next step
- Finance confirms the match and the rule runs again
Shipment decisionUpdate receivables and repeat the order check